We will arrange collection of the faulty item from you and cover the delivery cost of the replacement. In the case of a faulty item we can only offer an exchange for the same item. With regards to chandeliers or other wired lighting please check the item for any imperfections or damages, and that the item works correctly before commencing installation, and do not proceed with the installation if the item is found to be faulty/damaged. We are unable to replace or refund items if we are not notified within this time. If there are any breakages, defects or discrepancies please notify us within 72 hours. Please DO NOT attempt to fix the item of your own accord or via a third party and please ensure all packaging of the item is kept until resolved or advise otherwise as this may affect your entitlement to a refund, compensation or reimbursement.Īll items must be checked upon receipt of delivery. If you believe your item is faulty please contact When emailing please include a photograph of the damaged/faulty item, and a description of the fault. Any items returned outside our 30 days period will be refunded onto a Abigail Ahern Credit Note. If this happens to you and you think we've made a mistake, please get in touch with our Customer Services and we'll be happy to discuss it with you. If we notice an unusual pattern of returns activity that doesn't seem right then we might have to deactivate your account and any associated accounts. We are unable to apply discounts after the checkout process has been completed We cannot be responsible for interest charges made by your credit card company whilst waiting for returns to be refunded to your card All orders will be refunded upon receipt of your return. We cannot accept liability for goods lost or damaged in transit. We recommend that you use insured registered delivery and keep the receipt. Please note that replacement items or refunds can not be issued until we have received the original items back to our warehouse. Failure to do so may result in us being unable to refund you. Please ensure all items are packaged securely and sufficiently to withstand delivery. If you paid with a combination of debit/credit card and gift card we will refund anything you paid for with your gift card first, and then refund any outstanding balance you are owed on to your debit/credit card. If you paid for your entire order with a gift card, your order will be refunded on to your original gift card. Refunds will be processed onto your original payment method. Refunds will be processed onto your originally payment method. If you wish to return an item you must contact us will then refund you within 30 days (max) of receiving the returned item. If you change your mind, you can return your product to us within 30 days of it being dispatched, unused and in its original retail packaging. Please ensure you retain your receipt for any refunds or exchanges. If you have any questions about our delivery options, please contact us at or +44(0)2.Īll purchases made in store at Abigail Ahern will need to be returned directly to the relevant store within 30 days of purchase, in their original packaging and in saleable condition. Please contact our customer service for a courier quote, please inform them of your delivery address and paint choices. To change the country from which you wish to shop from, select the correct flag in the top right-hand corner of the desktop. Please allow 5-10 working days for delivery as this is hand-mixed by our supplier to order.Īll delivery lead times apply from after the order is dispatched INTERNATIONAL Lead times vary for made-to-order products and will be listed on individual product pages if applicable. Made-to-order products (Vinyl flooring, artwork, some furniture & lighting) Larger items may be delivered on a pallet using a kerbside delivery service.Ī ll deliveries will be delivered to a ground floor level, if you have any requests please contact before ordering. We work with: Evri, TNT, Fedex, DHL & Private couriers. Our delivery partners are committed to delivering your parcel as safely as possible. ** Delivery costs may vary depending on size and weight of products ordered UK Delivery Options - Additionalĭeliveries can be made to your door or left in a safe place without requiring a signature. * Delivery times may vary (up to 6-8 working days) during promotions and bank holidays The delivery timescale apply once dispatched. (Northern Ireland, Isle of Wight, Channel Islands, Isle of Man, Scottish Islands, and Isle of Scilly.) UK Northern Ireland, Highlands and Islands Orders placed by midday on Friday, will be delivered on Monday. Next Day Delivery: Orders placed by midday Mon-Thurs will be delivered the next working day.
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